On this page we’ll give you the highlights. The answers to specific questions can be found in the FAQ list.

Internet at Vestide

This is what you get:

• A personal internet connection. You do not need to share anymore, that is not allowed anyway.
• Fast service from ittdesk, in both Dutch and English.
• Small buildings have a FiberPower connection (FP), it includes a cable modem with router functions. Larger buildings have a Corporate Internet Access (CIA). That is a fiber optic connection with its own UTP connection.
• A maximum Internet speed of 100 Mbps (for CIA locations) and 60 Mbps (for FP locations). The minimum guaranteed internet speed is 25 Mbps for both locations. Gaming and downloading is therefore no problem!

Check here to see what kind of connection your own building has.

Wi-fi

If you live on a FiberPower (FP) location then you have a cable-modem with router functions, so you can set up your own Wi-Fi-connection. If you live in a location with CIA, you have an ethernet connection in the wall on which you connect your own router. What is a suitable router, contact ittdesk to see which one are suitable for your connection. A new router will cost you around 30 to 60 euros.

Television

This is what you get:

• Ziggo’s standard channel package.
• Want more? Then you can take out an additional channel package (NB not all the buildings have the possibilities to these additions). Look here for the possibilities for additional channels. 
• You receive NPO 1, NPO 2 and NPO 3 channels in HD quality. 
• You receive the other channels in digital quality if you have a DVB-C receiver. That is a built-in or separate receiver for digital television via cable.

Television connections

Most independent living spaces already have a coax connection point (it is a box in the wall with 2 inputs for the cable of your TV). If you cannot find it, please contact us.

Media package in your tenancy agreement and service charges

Each tenant has the same package for € 16.85 per month. That price is fixed for 4 years from June 1, 2017. You cannot choose for an internet or television only package. The package is also on the service charge statement every year, you pay it through your service charges.

Service van ittdesk

With all your questions and for reporting malfunctions you can contact ittdesk. In Dutch or in English, that does not matter! This is how you reach them:

Phone number: +31 85 01 40 433 
Website: www.ittdesk.nl/vestide
Twitter: @ITTDesk
Facebook: www.facebook.com/ittdesk
WhatsApp: +31 620 088 717
Opening hours: on working days from 8:30 am to 8:00 pm. In case of emergency, ittdesk is available 24/7.

Of course you can also contact us with all your questions about internet and television. Send an email to media@vestide.nl.