When do I pay my rent?

You always pay your rent before the first day of the month. So your rent for July has to be in by 1 July.

Making payments your way

There are several ways:

• Direct debit;
• AcceptEmail (digital billing);
• By card payment (debit or credit card) in our Woonwinkel;
• By independent bank transfer (though this is not our preferred option; as we've noticed, mistakes are easily made).

Direct debit

We can make it very easy for you. You simply give us permission once to set up a direct debit, after which you won't have to do a thing. Except of course make sure you have enough money in your account. We will collect your rent every month, and automatically process any changes in the amount. Good, right?

Set up a direct debit

Ask for a direct debit form from our Housing Office or via our Customer Service: 040-297 93 80 or info@vestide.nl. Once you fill it in, it gives permission for your rent to be automatically taken from your bank account each month. This is only possible with a Dutch bank account. Of course you can cancel the direct debit at any time. 

AcceptEmail (digital billing)

Another easy option is AcceptEmail. This is a digital billing service that will send you an email when a payment is due. You can proceed to your online banking environment with a single click, and find all payment details already filled out – the only thing left to do is accept.

Sign up for AcceptEmail

Simply sign in using the online aanmeldformulier AcceptEmail. All you need is an e-mail address and a Dutch bank account with internet banking.

Want to find out more? Then look at the video or on www.acceptemail.com.

Card payment in our Woonwinkel

Our Woonwinkel located at Wal 2 in Eindhoven is open on weekdays between 9.00 and 5.00. You are welcome to stop by. You cannot, however, pay in cash.

Bank transfer

Our account number is NL90 INGB 0003 4084 35. Make sure to mention your client number and contract number in the description (for instance: K1234567-C123456). Not sure what yours were? Don't hesitate to ask us! Do check you've updated your amount for changes to the rental price (where applicable).

You can also make a cash deposit at a branch of GWK Travelex The nearest one is on the train station. However, if you make a cash deposit it will cost you more. When you make your transfer, please state your client number and contract number (for instance: K1234567-C123456). To find out more, please ask. We are here to help!

Late in paying rent

Oops... You totally forgot to pay. Or you don't have enough money in your account. It happens, of course. We will send you a reminder and if you then complete your payment, it's fine.

Are you still unable to pay? Then please contact us, so we can work out a solution together. We could for instance set up a payment arrangement. Don't wait too long, though, because being behind on your payments isn't ideal for any of us.