You're not the only one wanting to keep rents low!

We get it – the rent is hardly your favourite part of the deal. Of course we do our best to keep rents as low as possible. But what is it you are actually paying for? We are happy to explain.

1. Basic rent/ net rent

You pay the basic rent or net rent for use of your room or studio as well as the communal areas – so literally the part of the building you're occupying. 

How do we work out the basic rent you pay?

The rent amount depends on a number of matters, including:


  • The location;
  • The size of your room or studio;
  • The shared facilities and space.

We strive to keep the rents as low as possible. But we're also very concerned with the state of your building. You're probably happy that we're not allowing it to get run down. This means we constantly aim to strike a balance between low rents and sufficient maintenance.

Annual rent increase

Each year, we are legally allowed to increase the basic rent amount – to for instance ensure proper maintenance of the building. The government sets a maximum amount for this increase. Not to worry, though: we always try to keep the increase at a minimum. 

In 2019, the rent increase is 1,6%
Your rent will be adjusted on 1 July 2019. The rent for our houses under €720.42 will be increased by 1.6%. The increase exactly matches inflation. We sent you a letter concerning this matter in April.

1.6% rent increase
This applies to all our rental houses under €720.42. That is the amount up to which you can apply for rent allowance. This is called the rent allowance limit.

We feel that housing should remain affordable for everyone; that includes you! With that in mind, we are not increasing the rent by the maximum amount. We have agreed to this with the tenants' representation and the councils. This is also in line with the national social housing agreement.

What is the rent increase for next year (2020)?
Unfortunately, we don't know yet. We recalculate the rent increase every year.

Service charges
The annual rent increase only applies to the base rent. That covers the use of the residence. You pay service charges on top of the bare rent. Service charges are used for things like cleaning in your building. The bill for the service charges is usually sent before 1 July every year and covers your service charges for the coming year.

Overview of total rent price
Because it’s nice to know what your house will cost you, the total rent price can be found in either the letter regarding the rent increase or in the letter regarding the payment of service charges. You will always receive the letter regarding the rent increase before 1 May.

If you receive the letter regarding the rent increase before the bill, the total rental price will be stated on the bill for the service charges. If you receive the bill before the letter regarding the rent increase, the total rent price will be stated in the letter regarding the rent increase.

2. Service charges are part of your rent

In addition to the basic rent amount, you pay service charges to cover a number of services we provide. This includes cleaning the windows, your internet access and in some cases utilities as well.

You pay us a monthly advance. Then, for each calendar year, we calculate the costs that were actually incurred and we send you a statement listing these costs, before 1 July of the following year. Do the costs exceed the amount covered by your advances? In that case you'll have to pay back the difference. And vice versa: if it turns out you paid too much, we will of course pay back the difference to you.

Based upon this year's data, we also calculate the estimated service charges – and related advance payments – for the year to come.

More info: All about service charges

All-inclusive rent amount for furnished spaces

For a subset of our living accommodation – the furnished rooms and studios – we charge all-inclusive rents.

'All-inclusive' – the term says it all, really – means everything is already included in this amount: the accommodation itself, maintenance, gas, water and electricity bills, internet and TV access, the furniture and household goods. You will not receive a final statement for service costs.

  1. In some cases, you will have to pay separately to make use of the washing machine.
  2. Those with tenancy agreements for an indefinite period do receive a final statement for service costs.