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Losing a key or having duplicates cut

... but I thought you had the keys?

You locked yourself out, now what? And how do you arrange an extra key? We explain it to you here.


Have you locked yourself out during our office hours? Call us first so we can see if we have a spare key in stock. If we agree, you can pick up the key at our office. We would like to receive the key back before 4.30 pm. Otherwise, you will be charged. Take your proof of identity with you, because of course we don't just give you the key. The cost of the key is at the bottom of this page.

If you come home after a nice evening without a key, you can call us 24/7 on +31(0)40-297 93 80. We will arrange for a locksmith to come and replace your lock. You also pay the costs for this yourself.


This is possible, but keep the following in mind:

  • Call us first to see if we have the key in stock. If so, you can pick up the key (for a fee) in the Woonwinkel. Please bring your ID with you!

  • Don't have a key in stock? Then we have to order it. You will automatically receive an e-mail when it is ready for you in the Woonwinkel.

  • You can request a blue tag via Mastermate. Proximity tags (drop shaped) cannot be added extra. You will receive 2 proximity tags upon receipt. If we add an extra proximity tag, the other 2 drops are overwritten.


  • Non-restricted keys: €26

  • Restricted keys: €26

  • Proximity tag (drop shaped): €26

  • Having a locksmith replace the lock on your door: between €95 and €169, depending on the activities;

  • Aurora pass: €26

  • Havenhof pass: €26

Do you live at Hemelrijken/Pastoor Petersstraat/Lombokpad?

You will open and close your room with a electronical key on your mobile phone. For this, the following costs are valid:

  • New mobile number? In that case, you need a new licence for the electronical key: for free.

  • New mobile number within 2 weeks of starting date contract: for free

  • Locked out with electronical key: always €127,50 despite in- or outside office hours and week or weekend.

Logo Vestide

About us

Opening times

Woonwinkel: working days from 9:00 AM until 5:00 PM

By telephone: working days from 8:00 AM until 5:00 PM. Available 24/7 for emergencies.